RETURN POLICY

Last updated March 30, 2025

Thank you for your purchase. We hope you are happy with your purchase.   However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only.   Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date.   All returned items must be in its original used condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email the vendor you made the purchase from 1^st, if you are unable to contact the vendor for any reason, contact customer service at webmaster@ratchetmoto.com.  RachetMoto will get in contact with the Vendor to obtain an Return Merchandise Authorization (RMA) number.   After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return item back to the vendors address:

Store Vendor

Attn: Returns

RMA #

Store Vendor Address

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return.  Please allow at least seven (7) days from the receipt of your item to process your return.  Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

• Any items damaged due to installation, ware, etc., will not be accepted as a return. All parts and accessories must be in the same condition as when it was sold. No exceptions.

• For defective or damaged products, please contact the store vendor you purchased the product from to arrange a refund.

Please Note

• Store Vendors may have their own return policies.  Please contact Store Vendor for Return Policy.

QUESTIONS

If you have any questions concerning our return policies, please contact us at:

webmaster@ratchetmoto.com

Thank you